Protect Yourself from Fraud & Scams
Beware of Scammers
Fraud and scam activity remains prevalent across the cryptocurrency industry. Webot is providing the information below to help our customers identify common scam tactics and take steps to protect their accounts and cryptoassets.
Scammers set up fake customer support phone lines and impersonate companies. Scammers often pose as employees and try to pressure you into moving your funds. Scammers can also create fake platforms that look like legitimate platforms, promising high returns.
Please be aware that cryptocurrency transactions are irreversible. Once a transaction leaves your account, your cryptoassets cannot be recovered. In order to protect your cryptoassets, consider the steps outlined below each time you wish to access your account or trade in cryptoassets.
Top Crypto Scams to Watch Out For:
- AI Deepfake Scams & “Too Good to Be True” Giveaway Scams: Fraudsters use AI-generated video or audio to impersonate trusted figures—such as industry leaders, celebrities, or company executives—to promote fraudulent giveaways, bonuses, or fake investment opportunities. They claim you will receive massive returns, but only if you send cryptocurrency first. Legitimate businesses will never ask you to send crypto or funds in order to receive a prize or additional money in return.
- Romance/Social Scams(Pig Butchering): A long-term scam where fraudsters spend weeks building a romantic or friendly relationship online, gradually convincing you to invest your life savings into a fraudulent trading platform before vanishing.
- Phishing & Website Cloning: Fraudsters send fake emails, messages, or website links designed to steal login credentials, passwords, or 2-factor authentication codes by imitating trusted platforms or services.
- Fake Investment Schemes & Unregulated Brokers: Scammers posing as “investment managers” contact you via messaging apps (e.g., Telegram, WhatsApp) or social media. They promise sky-high, guaranteed returns but demand upfront crypto deposits or fabrications of fake “taxes” and “fees” to withdraw profits. Customers may initially see fake profits before being prevented from withdrawing their funds.
- Imposter Support & Law Enforcement Scams: Fraudsters pretend to be legitimate companies, customer support agents, regulators, or public figures in order to gain trust and convince customers to transfer funds or share sensitive information. They can claim your account is “under investigation for money laundering” or “frozen.”
- DeFi Rug Pulls & Pump-and-Dump Schemes: Bad actors create hype around new tokens or meme coins to artificially inflate their price. Once unsuspecting buyers flood the market, the founders abruptly liquidate their holdings, causing the asset’s value to crash to zero.
- Crypto Wallet Drainers: Malicious scripts embedded in fake decentralized applications (dApps), airdrops, or browser extensions trick you into signing a smart contract transaction. Once authorized, these scripts automatically drain all assets from your connected wallet.
It is vital to remember that a legitimate Webot agent will never ask for:
- your login details, username or password,
- 2-factor authentication codes,
- or for you to migrate your funds to a specific new address, vault, or external wallet,
- remote access to your device
Calls & Texts
Webot does not send unsolicited calls or texts requesting personal information or directing you to transfer your funds or crypto assets to alternative accounts or wallets. If you receive a call directing you to move your assets or contact an unverified phone number, disconnect immediately as Webot only communicates through our official, verified channels.
Should you receive a message from any sender other than service@webot.eu, please refrain from sharing personal details or engaging with any included links, as such communications are not authorized by the Webot Support Team.
Protect yourself & Strengthen your Security
- Double-check all payment and account details before trading
- Never disclose sensitive personal data, authorizing transfers to unknown parties or downloading unknown apps/software
- Ignore unsolicited contact: Never accept unexpected calls asking for confidential personal information.
- Enable strong 2-factor authentication.
- Don’t communicate outside of the official platform. Keep all communications within the official website, email or app.
- Make sure you check the platforms regulatory status and are satisfied that it is a legitimate platform
- If you receive an email from any other address than service@webot.eu, please do not open the email or click on any links that may be provided.
- Take your time: Scammers often use high-pressure tactics to get you to invest your money quickly – for example, by promising bonuses if you participate straightaway.
What to do if you suspect you have fallen victim to a scam:
- Cease all activity: Immediately stop all transactions, end all contact with the suspicious party, and block their communication channels.
- Update credentials: Change passwords across all devices and platforms to prevent scammers from using leaked data to access other accounts.
- Secure remaining assets: If you suspect your wallet is compromised, immediately transfer any leftover funds to a new, secure wallet address.
- Notify Webot: Alert us immediately through official channels. Our contact email is service@webot.eu.
How to Report a Crypto Scam
If you suspect you have been targeted by a scam or have inadvertently authorised a fraudulent transaction, time is critical. Take these steps immediately:
- Notify Us Directly: Contact our official support team immediately so we can secure your account and monitor for outbound malicious activity through service@webot.eu
- Report to Local Law Enforcement: File a report immediately with the police or national cybercrime authority in your country of residence.
- Notify Your Bank: If your scam involved a credit card, bank transfer, or SEPA payment to purchase the crypto, alert your banking provider immediately.
- Report to Regulatory Bodies: You can report unauthorised platforms, fake brokers, or fraudulent web content to your local financial regulator.