Webot Support Effective Date: January 12th, 2026 1. Overview This Privacy Policy applies to your Personal Information when you use Webot Services. This Privacy Policy explains how we may collect, retain, process, share, and transfer your Personal Information when you visit www.webot.com (this “Site”) or use the Services. This Privacy Policy is designed to help you obtain information … Read more
Webot users shall agree to abide by the following rules of conduct to ensure that the Webot Services are not used for disruptive or manipulative purposes. Otherwise, any trading activity that disrupts or manipulates Webot Services is prohibited. The list below, which is not exclusive, is intended to provide instructions on some of the prohibited activities. All Webot users … Read more
Webot Support | January 12, 2026 By accessing the website www.webot.com and any webpages thereof, and the Webot mobile application (available for free download at App stores for iOS and Android mobile device operating systems) (collectively, the “Platform”), you acknowledge that you have read the following information and accept the terms and conditions set out … Read more
This User Agreement will be effective for all Users as of January 12, 2026. General Welcome to www.webot.com (the “Site”)! This Webot User Agreement (this “Agreement“) constitutes the agreement between you (hereinafter referred to as “you” or “your”) and Pionex Inc., a Delaware company (hereinafter referred to as “Webot”, “we”, ”us” and “our”) governing your use of the website … Read more
This article will teach you how to connect your bank account via ACH and how to use ACH to deposit USD from your bank account to your Webot account. *Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more here. If necessary, please use a wire deposit to avoid such … Read more
If you want to add funds to the running grid bot, please follow the steps below. Web Operation Steps Open the Webot webpage and log in to your account, then click [Orders] – [Trading Bot Orders] – [Running orders] – [Add investment], enter the amount of money you want to add, and click [OK]. App Operation Steps Open the app and log in to your … Read more
Webot provides customers with the ability to easily access and download their tax report so they may better prepare for tax season. This article answers basic questions about tax reports and where to access them on the Webot mobile and desktop platforms. You can follow these steps to download your tax report on Webot. *Note: … Read more
Webot offers users convenience by pre-crediting their account on our platform when they make an ACH or Debit card deposit. This allows you to use your funds more quickly without waiting the full amount of time for your funds to be settled. We will then charge the connected payment method within 10-14 days from the original … Read more
If the system keeps showing “wrong verification code” when entering the Google Authentication code, please try the following methods: 1. Synchronization time: Please update your Google Authenticator app to the latest version. The app now automatically syncs time with Google’s servers. If codes aren’t working, check that your device’s time and date settings are set … Read more
What is the “Release profit” feature? You can use this feature to release profit not used by the bot. (e.g., profit not used by the bot for pending orders on the grid or profit not used by the bot due to trading accuracy) How to calculate the “Release profit”? Take the BTC/USDT grid bot as … Read more