Webot Support If you are unable to submit a Google Authenticator reset application directly through the system, please submit it through the following form: https://forms.gle/2ynPFuTAjTNsocfCA FAQ Q: Why can’t I withdraw funds after resetting?A: For security reasons, your account will be restricted from withdrawals for 72 hours after a successful unbinding or reset. Q: How to answer verification questions? Registration time, … Read more
If the system keeps showing “wrong verification code” when entering the Google Authentication code, please try the following methods: 1. Synchronization time: Please update your Google Authenticator app to the latest version. The app now automatically syncs time with Google’s servers. If codes aren’t working, check that your device’s time and date settings are set … Read more
Webot offers users convenience by pre-crediting their account on our platform when they make an ACH or Debit card deposit. This allows you to use your funds more quickly without waiting the full amount of time for your funds to be settled. We will then charge the connected payment method within 10-14 days from the original … Read more
Webot provides customers with the ability to easily access and download their tax report so they may better prepare for tax season. This article answers basic questions about tax reports and where to access them on the Webot mobile and desktop platforms. You can follow these steps to download your tax report on Webot. *Note: … Read more
By accessing or using our crypto exchange platform, you acknowledge and accept the following risks. This statement is not exhaustive; additional risks may apply based on your specific circumstances, jurisdiction, and usage patterns. Inherent Volatility and Market Risk Crypto-assets are fundamentally speculative, with prices subject to sharp and unpredictable fluctuations. Trading volumes, regulatory actions, macroeconomic … Read more
1. Objective This policy defines how PIL collects, manages, and uses customer data for marketing purposes. Our goal is to ensure all marketing activities are conducted with explicit user consent, maintaining transparency and regulatory compliance across the EEA. 2. General Principles (MiCAR & GDPR Alignment) All marketing communications must be: 3. Consent Collection (The “Opt-In” … Read more
Webot EEA Conflicts of Interest Disclosure 1. About Pionew Ireland Limited Pionew Ireland Limited, trading as Webot, is a limited liability company incorporated in Ireland with its registered office at Office 01, Ground Floor, Penrose Two, Penrose Dock, Cork, Ireland T23 YY09. Pionew is authorised by the Central Bank of Ireland as a Crypto-Asset Service … Read more
Webot EEA Terms of Service Last Updated: 24 April 2026 These Terms of Service govern your relationship with Pionew Ireland Limited and your use of the Webot Platform if you are a EEA resident. Regulatory Status. Pionew Ireland Limited (trading as “Webot”) is authorised by the Central Bank of Ireland as a Crypto-Asset Service Provider … Read more
In accordance with EU regulatory requirements, we provide information on the principal adverse climate and environmental impacts of the consensus mechanisms used to issue the crypto-assets for which we provide services. This information is currently based on publicly available sources, including crypto-asset white papers. Our ESG strategy and internal impact assessments are under development. We … Read more
This document provides an accessible overview of Pionew Ireland Limited’s (PIL) Complaint Handling Policy. Our commitment is to address and resolve any issues our users and customers ‘consumers may experience in a fair, consistent, and timely manner. Our User Agreement also reflects information on how to submit a complaint and our complaint policy. What is … Read more