Note: All confirmed buys, sells, deposits, and withdrawals on webot.com/us are final.
Before any order is processed, you will always receive a confirmation prompt to make sure you are comfortable with the amount and timing of your order. Only confirm once you are sure you want the order to be processed as described in the confirmation window.
1. Unauthorized or Incorrect transactions: When a Transaction (either a digital asset or USD involved) occurs using your credentials, we will assume that you authorized such a transaction, unless you notify us otherwise. If you believe you did not authorize a particular transaction or that a transaction was incorrectly carried out, you must contact us via service@webot.com within 48 hours of the transaction. It is important that you regularly check your Webot Account, and any other wallets accessible through the Webot site, and your transaction history to ensure you notify us as soon as possible of any unauthorized or incorrect transactions. Reporting an unauthorized transaction does not guarantee Webot will be able to reverse the transaction or reimburse you for the transaction.
2. You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful, if your payment method has insufficient funds, or if you reverse a payment made from funds in your bank account, you authorize Webot, in its sole discretion, either to cancel the transaction or to debit your other payment methods, including your Webot Account balances or other linked accounts, in any amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, non-sufficient funds (NSF), or similar fees charged by your payment provider. We reserve the right to refuse to process, or to cancel, correct, clawback, or reverse, any Transaction or Transfers in our sole discretion, even after funds have been debited from your account(s), in response to a subpoena, court order, or other government order; or if we suspect the transaction may: involve money laundering, terrorist financing, fraud, or any other type of financial crime; be erroneous; or relate to a Restricted Activity or a Prohibited Business. In such instances, Webot will reverse the transaction and is under no obligation to reinstate a purchase or sale order at the same price or on the same terms as the canceled transaction.
3. Revocation: When you give us instructions to purchase digital assets, you cannot withdraw your consent to that purchase unless the purchase is not scheduled to occur until a future date, e.g., you set up a recurring purchase of digital assets (a “Future Transaction”). In the case of a Future Transaction, you may withdraw your consent up until the end of the business day before the date that the Future Transaction is scheduled to take place. To withdraw your consent to a Future Transaction, you must follow the instructions on the Webot Site.