Webot offers users convenience by pre-crediting their account on our platform when they make an ACH or Debit card deposit.
This allows you to use your funds more quickly without waiting the full amount of time for your funds to be settled. We will then charge the connected payment method within 10-14 days from the original date of the transaction.
Please note: While you can use your funds on the platform, you can’t withdraw the USD equivalent of this deposit (including the equivalent sum in crypto) for 14 days from the “Payment Received Time”. The withdrawal time limit for debit cards is ten days. The withdrawal time limit for Wire deposits is 24 hours.
You can find Withdrawable Time in the deposit history. Once this period has passed, you can freely withdraw your funds (or crypto equivalent).
What is the reason for this situation?
Although it may not appear evident, traditional fiat payment systems such as debit cards or ACH (bank accounts) require time to process and achieve final settlement. For instance, when you use your debit card at a store, it may seem as though the transaction has been completed; however, on the backend, it typically takes several days for the funds to reach their final destination. We apologize for any inconvenience this may cause.
Please get in touch with Webot Support if you have any other questions.