Webot Support

Conflict of Interest Policy

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1. Purpose and Objective The purpose of this Policy is to set out the framework for identifying, preventing, managing, and disclosing conflicts of interest that may arise in the course of PIL providing crypto-asset services. Our goal is to ensure that the interests of our clients are always prioritized and that the integrity of the … Read more

User Agreement

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1. Introduction This Agreement governs your access to and use of the Pionew Ireland Limited (“PIL”) trading platform. By creating an account, you agree to comply with these Operating Rules, which are designed to ensure a fair, transparent, and orderly market for crypto-assets. 2. Eligibility & Onboarding (KYC/AML) To “survive” regulatory scrutiny, PIL maintains strict … Read more

Webot Environmental Impact Disclosure

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In accordance with EU regulatory requirements, we provide information on the principal adverse climate and environmental impacts of the consensus mechanisms used to issue the crypto-assets for which we provide services. This information is currently based on publicly available sources, including crypto-asset white papers. Our ESG strategy and internal impact assessments are under development. We … Read more

Complaint Policy

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This summary provides an accessible overview of Pionew Ireland Limited’s (PIL) Complaint Handling Policy. Our commitment is to address and resolve any issues our users and customers ‘consumers may experience in a fair, consistent, and timely manner. Our User Agreement also reflects information on how to submit a complaint and our complaint policy. What is … Read more

Fee Schedule

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Webot Fee Schedule Matrix Service Category Service Description Fee Type Fee Amount / Basis Frequency / Trigger Trading & Execution Crypto-to-Fiat trades Percentage of transaction value 0.50% Per transaction Fiat-to-Crypto trades Percentage of transaction value 0.50% Per transaction Crypto-to-Crypto trades Percentage of transaction value 0.50% Per transaction Minimum trade fee N/A N/A N/A Custody & … Read more

Cookie Policy

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Introduction Webot uses cookies and similar technologies on its website and platform to ensure functionality, maintain security, and improve user experience. This Cookie Policy explains what cookies are, how Webot uses them, and the choices available to you. What Are Cookies Cookies are small data files placed on your device when you access the Webot … Read more

Safeguarding Disclosure

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1. Separation of Assets (Asset Segregation) Pionew Ireland Limited (PIL) maintains a strict segregation between your assets and our corporate funds. 2. How Your Funds are Protected In accordance with MiCAR requirements, PIL employs the following safeguarding methods: 3. Custody & Security Technology To ensure the integrity of your holdings, PIL utilizes institutional-grade security: 4. … Read more

Custody policy

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Custody & Administration Standard Agreement  1 The Agreement These Terms constitute a legally binding agreement between you (also referred to herein as “you”, “your”, “User,” or “Client”) and Pionew Ireland Limited (also referred to herein as “Pionew”, “Webot” “we”, “our” or “us”). This agreement governs the terms on which Pionew Ireland Limited provides custody and administration … Read more

Fee

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Notes: We reserve the right to change the trading fees based on business conditions. Withdrawal fee Coin Network Minimum deposit Minimum withdrawal Withdraw fee BTC Bitcoin 0.00001 0.0002 0.00002 USDT Ethereum (ERC20)Solana 10.1 55 1.060.479 ETH Ethereum (ERC20) 0.001 0.02 0.0002 DOGE Dogecoin 10 20 4 SHIB Ethereum (ERC20) 200000 200000 370000 SOL Solana 0.01 … Read more