Webot Support This User Agreement will be effective for all Users as of January 12, 2026. General Welcome to www.webot.com (the “Site”)! This Webot User Agreement (this “Agreement“) constitutes the agreement between you (hereinafter referred to as “you” or “your”) and Pionex Inc., a Delaware company (hereinafter referred to as “Webot”, “we”, ”us” and “our”) governing your use of the website … Read more
This article will teach you how to connect your bank account via ACH and how to use ACH to deposit USD from your bank account to your Webot account. *Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more here. If necessary, please use a wire deposit to avoid such … Read more
If you want to add funds to the running grid bot, please follow the steps below. Web Operation Steps Open the Webot webpage and log in to your account, then click [Orders] – [Trading Bot Orders] – [Running orders] – [Add investment], enter the amount of money you want to add, and click [OK]. App Operation Steps Open the app and log in to your … Read more
Webot provides customers with the ability to easily access and download their tax report so they may better prepare for tax season. This article answers basic questions about tax reports and where to access them on the Webot mobile and desktop platforms. You can follow these steps to download your tax report on Webot. *Note: … Read more
Webot offers users convenience by pre-crediting their account on our platform when they make an ACH or Debit card deposit. This allows you to use your funds more quickly without waiting the full amount of time for your funds to be settled. We will then charge the connected payment method within 10-14 days from the original … Read more
If the system keeps showing “wrong verification code” when entering the Google Authentication code, please try the following methods: 1. Synchronization time: Please update your Google Authenticator app to the latest version. The app now automatically syncs time with Google’s servers. If codes aren’t working, check that your device’s time and date settings are set … Read more
What is the “Release profit” feature? You can use this feature to release profit not used by the bot. (e.g., profit not used by the bot for pending orders on the grid or profit not used by the bot due to trading accuracy) How to calculate the “Release profit”? Take the BTC/USDT grid bot as … Read more
We’ve given you three scenarios for resetting your Google Authenticator below. Choose the one that fits your situation to reset your Google Authenticator. 👉🏻 If you’re signed in to your account and your Google Authenticator is still working, please follow these steps to reset it. 👉🏻 If you’re signed in to your account, but have lost your … Read more
If you can’t log in to your account and Google Authenticator is not accessible or has stopped working. You can reset it by following the steps below, and we will show you how to do it on the Web and App sides. Web Operation Steps Step 1. Find the reset 2FA portalEnter your account and password … Read more
If you can log in to your account, but Google Authenticator is not accessible or has stopped working, then you can reset it by following the steps below, and we will show you how to do it on the Web and App sides. Web Operation Steps Step 1. Go Reset the Google Authenticator pageAfter logging … Read more